Privacy Policy

1. In connection with the operation of the Website available at www.one-peptides.com, together with its functionalities, we hereby provide information on the protection and use of Personal Data for purposes related to the requirements of Article 13 GDPR.
2. The Data Controller is Joscur Limited, with its registered office at Room 511, Building 5/F, MING SANG IND BLDG, 19-21 Hing Yip Street, Kwun Tong, Hong Kong, Reg. no 77335383.
4. Personal data is processed in accordance with the rules set out in the Act on the Protection of Personal Data of 29 August 1997 (ustawa z dnia 29 sierpnia 1997 r. o ochronie danych osobowych), the Act on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną) and the provisions of these Terms and Conditions, with appropriate technical and organizational measures that meet the requirements of Polish law.
5. The basis for processing data is always the consent given by the User.
6. We collect personal data during the use of our Website www.one-peptides.com, e.g. during:
7. The reason for collecting Personal Data is to enable the provision of services, including, in particular:
8. The legal basis for processing Personal Data is:
9. Personal Data is stored and processed using the technical and organizational measures required by law to ensure its protection. Personal data is protected against acquisition and modification by unauthorized persons, in accordance with the Operator’s internal procedures. For the purpose of performing the Service, the recipients of Personal Data are:
10. Personal Data collected in connection with the operation of the Website www.one-peptides.com and the conclusion of Agreements will be stored:
11. The User always has the right to:
12. Providing personal data is voluntary; however, failure to provide personal data, or providing it incompletely, may make it impossible to use the functionalities of the Website.
13. If the User places an Order using the Website, the Operator may, in order to streamline the handling process, send messages to the User at the e-mail address provided, as well as contact the User in another form by means of distance communication for the purpose of.
14. We do not use profiling or automated decision-making.
15. If you learn of a data protection breach or identify any situation constituting a breach of the security of personal data, please inform us without delay. This will allow us to determine the cause of the breach and promptly take all actions aimed at remedying the breach and properly securing the personal data against further breaches.
16. After the Account is deleted or blocked, the Data Controller processes Users’ Personal Data in accordance with applicable law and these Terms and Conditions for the purpose of:
17. If the rights related to the Website are transferred to another entity, the data, including the personal data of Service Recipients, will pass together with the Website to the acquirer of the rights to the Website, to which Service Recipients consent by accepting these Terms and Conditions.
• first name and surname;
• residential address, correspondence address, pickup address, delivery address;
• telephone number;
• e-mail address;
• NIP, REGON, KRS number;
• bank account number.
• transaction data – payments made to and from the account,
• contractual data – agreements concluded, including Orders,
• communication data – communications conducted,
• transaction data
• Using the functionalities of the Website,
• concluding agreements for the provision of Services and Transport Services
• performing agreements concluded using the Website;
• complying with legal provisions
• for the Operator’s promotional and commercial activities, only after receiving additional consent.
• using the functionalities of the Website (including logging in to it);
• concluding and performing agreements for the provision of Services that are concluded via the Website;
• sending information about changes to the terms of service, in particular about changes to the price list and the Terms and Conditions;
• handling receivables and claims related to concluded agreements, including conducting the complaint and debt collection process;
• enabling communication between the Sender and the Carrier, the Service Recipient and the Recipient
• conducting correspondence for the purpose of performing the Services;
• preparing accounting documentation, including issuing invoices;
• preparing documentation of concluded agreements;
• statistical research for archival purposes;
• fulfilling other obligations arising from generally applicable law.
• only if additional consent is given – sending commercial information by electronic means and informing about promotions.
• performance of the agreement for the provision of services set out in the Terms and Conditions of the Website operated by – (on the basis of Article 6(1)(b) GDPR);
• fulfillment of a legal obligation of the controller (on the basis of Article 6(1)(c) and Article 6(3) GDPR);
• pursuing or securing claims (on the basis of Article 6(1)(f) GDPR);
• only with additional consent, marketing of own products or services (on the basis of Article 6(1)(f) GDPR).
• Carriers (Couriers) selected by Service Recipients, such as DPD, InPost Paczkomaty, InPost Kurier (as well as their subcontractors) – the current list of Carriers can be found in our Terms and Conditions available at www.one-peptides.com
• banks and payment system operators handling payments and refunds of funds (cash-on-delivery payments)
• entities providing accounting services
• persons and entities performing commissioned services, including Senders known to recipients, by passing dedicated discount codes to them
• entities engaged in debt recovery and legal services
• entities providing or intermediating in ICT services, including hosting providers;
• persons, bodies and institutions authorized to access personal data under applicable law.
• for the period of performance of the concluded agreement – until its performance is completed, and after that time for the period required by generally applicable law,
• in connection with the performance of all obligations arising from the agreement – until the limitation period for claims expires,
• to the extent of fulfilling legal obligations arising in connection with running the business and performing agreements – until those obligations are fulfilled,
• if consent has been given to receive information about current promotions and offers and/or commercial information – until the consent is withdrawn.
• request access to their personal data, its rectification, erasure and restriction of processing, as well as the portability of their personal data.
• withdraw the consent given at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
• object to the processing of personal data at any time
• lodge a complaint with the supervisory authority (GIODO)
• if you have consented to the processing of personal data for the purpose of receiving commercial information, you may withdraw this consent at any time.
• responding to the User’s messages;
• providing the User with information regarding the Order;
• clarifying payment issues for Orders;
• explaining and correcting any errors or ambiguities.
• properly settling the services ordered;
• properly completing the provision of services to the Service Recipient;
• handling complaints.
• own financial and tax reporting;

Cookies

1. During the User’s visit to the Website www.one-peptides.com, data concerning the User’s visit is collected automatically, including in particular:
2. The Website www.one-peptides.com uses cookies stored in the web browser’s memory. In most cases, this is necessary for the pages to function properly. Cookies are also used by tools that analyze traffic on websites.
3. The following types of cookies, among others, are used on the Website www.one-peptides.com:
4. Below is a list of example uses of cookies by the Website www.one-peptides.com:
5. Most web browsers available on the market accept cookies by default. The User can set the conditions for using cookies in their own web browser settings and may also delete cookies stored in the browser at any time. Information on how to disable cookies, detailed information on changing cookie settings and on deleting cookies yourself in the most popular web browsers is available in the help section of the web browser and on the following pages:
• IP address;
• domain name;
• browser type;
• operating system type;
• type of device from which the connection is made;
• time of connection to the Website
• statistical cookies, which make it possible to collect information on how the Website is used,
• advertising cookies, which make it possible to deliver offer content to users that is better matched to their interests,
• cookies used to ensure security, e.g. used to detect authentication abuse on the website.
• functional cookies, which make it possible to “remember” settings selected by the user and to personalize the user interface, e.g. with regard to the selected language or the region the user comes from, the font size or the appearance of the website.
• increasing the level of security,
• maintaining the user’s session on applications, forms, surveys and in the transaction system. They make it possible to increase security by ensuring that all calls to the server come from the User’s computer. The server validates the cookies and the IP address of the computer from which the user connects. If an attempt is made to impersonate the user’s session from another computer, the session will be terminated,
• reporting traffic sources,
• examining the effectiveness of promotional activities,
• Google ads – to better match ads to users’ preferences, the Operator uses cookies that collect only basic information about user behavior on the website www.one-peptides.com. All information is anonymous, and its purpose is to match the ads displayed in the Google search engine, as well as on other websites, as closely as possible to the user’s preferences, using tools such as Google AdWords and DoubleClick. The User can opt out of Google cookies at any time in the ad settings (www.google.pl/settings/ads)
• Analysis using Google Analytics – to better understand users’ intentions, the Operator uses Google cookies, which anonymously collect only basic information about user activity on the Website www.one-peptides.com and are used to report traffic sources, analyze user behavior on the website and examine the effectiveness of promotional activities.
• Chrome https://support.google.com/chrome/answer/95647?hl=pl
• Firefox https://support.mozilla.org/pl/kb/ciasteczka?esab=a&s=ciasteczka&r=0&as=s
• Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
• Opera http://help.opera.com/Windows/12.10/pl/cookies.html
• Safari https://support.apple.com/pl-pl/HT201265
• Microsoft Edge https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history

Security and threats

1. The Operator ensures the security of personal data through appropriate technical and organizational measures aimed at preventing unlawful data processing and the accidental loss, destruction and damage of data; among other things, for this purpose communication is encrypted using the SSL (Secure Socket Layer) protocol.
2. The SSL protocol is a type of security that consists of encoding data before it is sent from the Service Recipient’s browser and decoding it after it has safely reached the server. Information sent from the server to the Service Recipient is also encoded, and decoded after it reaches its destination.
3. The SSL protocol encrypts, authenticates and ensures the integrity of messages.
4. The Operator informs that, even where measures have been taken to secure data transmitted by the Service Recipient via the Internet, it is not possible to eliminate specific threats associated with using a service provided by electronic means, such as:

Complaints

1. Service Recipients have the right to submit complaints regarding matters governed by these Terms and Conditions, including the improper functioning of the Website. Complaints may be submitted in writing, by registered letter to the address of the registered office, or by electronic correspondence to: [email protected].
2. Complaints regarding non-performance or improper performance of a payment are addressed by the Service Recipient to the Operator at: [email protected] in accordance with the provisions of these Terms and Conditions concerning the provision of electronic payment services.
3. Any complaints related to improper performance of the transport service by the Carrier may be submitted by the User via the Operator, in compliance with the rules, procedures and deadlines set out in the Carrier’s Terms and Conditions, in writing, by registered letter to the address of the registered office, or by electronic correspondence to: [email protected]
4. The Operator promptly forwards complaints and comments to the Carrier for consideration. Complaints and comments concerning the service provided by the Carrier will be considered in accordance with the terms and conditions of the Carrier selected to perform the service. Once issued, the Carrier’s decision is promptly forwarded to the User via the Operator.
5. On the terms set out in generally applicable law, in particular the Transport Law of 15 November 1984 (ustawa z dnia 15 listopada 1984 r. – Prawo przewozowe, Dz.U. z 2015 r. Nr 915 – t.j. ze zm.) and the Postal Law of 23 November 2012 (ustawa z dnia 23 listopada 2012 r. – Prawo pocztowe, Dz.U. z 2016 r., Nr 113 – t.j. ze zm.), Service Recipients and Recipients (addressees) have the right to submit complaints and pursue claims directly against the Carrier.
6. Complaints will be considered within 30 days of their receipt.
7. A complaint should include:
8. Accepting and considering complaints is free of charge.
9. The complaint process begins when complete documentation is submitted. If a complaint does not meet the conditions set out in legal provisions and in the terms and conditions of the specific Carriers, the Carrier calls on the complainant to remedy the deficiencies within 14 days of receiving the request, with an instruction that failure to remedy the deficiencies within that period will result in the complaint being left unconsidered. In that case, the date on which the Carrier receives the completed complaint is deemed to be the date on which the complaint was filed.
10. Payments under accepted complaints are transferred to the bank account number indicated by the User within 30 days of the date on which the Carrier forwards its decision to the Operator.
11. If a complaint cannot be considered within this time, the Operator will notify the complainant in writing within that period of the reasons for the delay and the expected date on which the complaint will be considered. If the conditions of the complaint procedure are breached, the complaint may not be accepted.
• the name or the first name and surname, as well as the address and e-mail address of the Service Recipient,
• the title of the complaint,
• documented entitlement to pursue the claim in the amount reported,
• confirmation of dispatch of the Shipment (Waybill) and the Shipment number, if the complaint concerns a transport service,
• a description of the problem giving rise to the complaint (subject of the complaint, circumstances justifying the complaint)
• the Sender’s signature,
• a document proving authorization if the complaint is submitted by a proxy of the Service Recipient.

Out-of-court methods of handling complaints and pursuing claims by Consumers

1. A User who is a Consumer may use, among others, the following out-of-court methods of handling complaints and pursuing claims:
2. Detailed information on the possibility for a Service Recipient who is a Consumer to use out-of-court methods of handling complaints and pursuing claims, and on the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Voivodeship Inspectorates of Trade Inspection, as well as at the following web addresses of the Office of Competition and Consumer Protection:
• The Consumer is entitled to apply to a permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act of 15 December 2000 (ustawa z dnia 15 grudnia 2000 r. o Inspekcji Handlowej, Dz.U. z 2016 r., Nr 1059 – t.j. ze zm.) with a request to resolve a dispute arising from a concluded agreement for the provision of services. The rules of organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer arbitration courts (rozporządzenie ministra sprawiedliwości z dnia 25 września 2001 r. w sprawie określenia regulaminu organizacji i działania stałych polubownych sądów konsumenckich, Dz.U. Nr 113, poz. 1214).
• The Consumer is entitled to apply to the Voivodeship Inspector of Trade Inspection, in accordance with Article 36 of the Trade Inspection Act of 15 December 2000 (ustawa z dnia 15 grudnia 2000 r. o Inspekcji Handlowej, Dz.U. z 2016 r., Nr 1059 – t.j. ze zm.), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Operator. Information on the rules and procedure of mediation conducted by the Voivodeship Inspector of Trade Inspection is available at the offices and on the websites of the individual Voivodeship Inspectorates of Trade Inspection.
• The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Operator, also by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
• http://www.uokik.gov.pl/spory_konsumenckie.php;
• http://www.uokik.gov.pl/sprawy_indywidualne.php;
• http://www.uokik.gov.pl/wazne_adresy.php.

The Consumer’s right to withdraw from the agreement (Order)

1. A User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring any costs, except for the costs referred to in point 2 of this section – within 14 days of receiving the goods, if they submit a statement of withdrawal from the Agreement (Order) within that period.
2. If, at the express request of the Consumer, performance of the service is to begin before the expiry of the period for withdrawal from an off-premises agreement, then in the event of withdrawal the Consumer is obliged to pay for the services performed until the time of withdrawal. The amount of payment is calculated in proportion to the scope of the services performed, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services performed.
3. To meet the deadline for withdrawal from the agreement referred to in point 1 of this section, it is sufficient to send the statement of withdrawal before that deadline expires.
4. The period for withdrawal from the agreement begins on the day the order is placed.
5. Withdrawal from the agreement takes place by submitting a declaration of intent to withdraw from the agreement. For this purpose, the Consumer may:
6. The Operator provides the Consumer with the option of submitting a statement of withdrawal from the agreement also by electronic means, using the model withdrawal form constituting Annex No. 2 to the Terms and Conditions, or any other unequivocal statement.
7. The Operator promptly confirms to the Consumer the receipt of the statement of withdrawal by sending an appropriate message to the Consumer’s e-mail address.
8. In the event of withdrawal, the agreement is deemed not to have been concluded.
9. The Operator is obliged to refund to the Consumer all payments made by the Consumer promptly, and no later than within 14 days of receiving the Consumer’s statement of withdrawal, taking into account the Consumer’s obligation to bear the costs referred to in point 2 of this section. The Operator refunds payments using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for them.
10. When the Consumer withdraws from the agreement, any related additional agreements concluded by the Consumer expire if, on their basis, the Service is performed by the Operator or by a third party on the basis of a separate Agreement with the Operator. The Consumer does not bear the costs associated with the expiry of these agreements, except for the costs referred to in point 2 of this section.
11. If an additional agreement has been concluded with a third party, the Operator will inform that party of the Consumer’s withdrawal from the agreement.
12. The right of withdrawal does not apply to the Consumer with respect to a Service if the Operator has fully performed the service with the express consent of the Consumer, who was informed before the start of performance that they would lose the right of withdrawal once the trader had performed the service.
13. Information – instructions on exercising the right of withdrawal, identical to the annex to the Consumer Rights Act of 30 May 2014 (ustawa z dnia 30 maja 2014 r. o prawach konsumenta, Dz.U. Nr 827 ze zm.), is contained in Annex No. 1 to these Terms and Conditions.
14. The model withdrawal form, identical to the annex to the Consumer Rights Act of 30 May 2014 (ustawa z dnia 30 maja 2014 r. o prawach konsumenta, Dz.U. Nr 827 ze zm.), constitutes Annex 2 to these Terms and Conditions.

Rules for using the Website

1. The Operator holds the intellectual property rights to the Website. Use of the Software by Users in any manner other than one strictly related to the Service is prohibited. This also applies to any attempts to interfere with the Software.
2. The technical requirements necessary to work with the ICT system used by the User are as follows:
3. A Service Recipient using services provided by electronic means is prohibited from providing unlawful content to the Website.
4. The Service Recipient is obliged to comply with the prohibition on abusing means of electronic communication and to refrain from providing, by or to the Operator’s ICT systems, the following content:
5. The Operator reserves the right to carry out maintenance work on the Website that may cause difficulties in using the services or make it impossible to use them. The dates of the work and its expected duration will be published on the website www.one-peptides.com before the work begins.
6. The Operator will provide access to information about changes to the manner and scope of the services it provides, as well as to the information that must be provided under Article 6 of the Act on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną), via the website www.one-peptides.com
7. In special cases affecting the security or stability of the ICT system, the Operator has the right to temporarily suspend or limit the provision of Services without prior notice, and to carry out maintenance work aimed at restoring the security and stability of the ICT system.
8. Notwithstanding the above, the Operator has the right to stop providing Services at any time if such a justified request is made to it by an Internet service provider or another authorized entity.

Final provisions

1. The parties will try to resolve all disputes amicably; failing agreement, disputes will be settled by the court having jurisdiction over the Operator’s registered office.
2. The parties are bound by the content of the Terms and Conditions in force on the date the Order is placed.
3. The Operator is entitled to amend the Terms and Conditions.
4. The Operator will inform Users by electronic means of any amendment to the Terms and Conditions and of the new content of the Terms and Conditions.
5. An amendment to the Terms and Conditions by the Operator is not effective with respect to Orders placed before the amendment, unless both parties agree to apply the currently applicable version of the Terms and Conditions to that agreement.
6. The agreement for the provision of services by electronic means (the Account agreement) may be terminated by either party with 30 days’ notice. Notice is given by sending a statement of termination to: [email protected] directly from the User’s e-mail address for which the account on the Website was created, or in writing to the address of the Operator’s registered office. The agreement is terminated upon expiry of the notice period, but not earlier than once the Service has been performed and its performance has been definitively settled, including payment to the Operator of issued invoices.
7. The Operator is entitled to terminate the agreement for the provision of services (the Account agreement) with immediate effect in the event of:
8. Deletion of Data does not mean automatic deletion of Personal Data from the Account Database.
9. Deleting the account does not release the Service Recipient from settling amounts due to the Operator.
10. In matters not expressly regulated in these Terms and Conditions, generally applicable law applies, in particular the Civil Code of 23 April 1964 (ustawa z dnia 23 kwietnia 1964 r. – Kodeks cywilny, Dz.U. z 2016 r. Nr 380 – t.j. ze zm.) and the Transport Law of 15 November 1984 (ustawa z dnia 15 listopada 1984 r. – Prawo przewozowe, Dz.U. z 2015 r. Nr 915 – t.j. ze zm.), as well as the relevant terms and conditions of transport companies with respect to the performance of the transport service